Refund policy

Personalised cards

Personalised and custom-made cards are produced to your specifications. They cannot usually be returned or cancelled simply because you have changed your mind. This does not affect your statutory rights if an item is faulty, damaged, misdescribed or not supplied as agreed.

Blank cards

If you buy a blank, non-personalised card online, you may have a legal right to cancel within 14 days of receiving it. To exercise that right, email info@swalk.io within that period. You must then return the card within 14 days of telling us you wish to cancel. We will provide return instructions. Unless the card is faulty, damaged or misdescribed, you are responsible for the cost of returning it. If your cancellation is valid, we will refund you as required by law.

Faulty, damaged, misdescribed or missing orders

If your order arrives faulty or damaged, is not as described, or does not arrive, email info@swalk.io as soon as reasonably possible with your order number and, where relevant, photographs. We will review the issue and provide the appropriate remedy required by applicable law. Nothing in this policy limits or excludes your statutory rights.

Changes and cancellations after ordering

We do not offer automated post-order changes or cancellations. If you need help, email info@swalk.io immediately. We will try to change or cancel the order before production begins, but this is handled manually and cannot be guaranteed. Once a personalised card has entered production, it may no longer be possible to change or cancel it. Any rights you have under applicable law remain unaffected.